Redeeming PTC Points

How do my customers redeem PTC Points in my business?
They should inform you that they will be paying by redeeming PTC Points. Once a User redeems a selected amount of PTC Points, a notification screen will app...
Tue, 25 Jan, 2022 at 6:16 PM
What if I want to cancel a purchase that was paid for with redeemed PTC Points?
All redemptions of PTC Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the customer....
Tue, 25 Jan, 2022 at 6:16 PM
How can I make sure my customer has paid with PTC Points?
Make sure the customer shows you or your staff member the confirmation screen on their phone. In addition, you will receive an email immediately upon redemp...
Tue, 25 Jan, 2022 at 6:17 PM
How do I enter a purchase with PTC Points into my POS?
During your onboarding process, your Choose PTC representative likely guided you through the process of configuring your POS. In most cases, you can simply ...
Tue, 25 Jan, 2022 at 6:17 PM
Do I need to give a receipt for PTC Points’ redemption?
Yes. Redemption of PTC Points in your business requires a receipt from you to your customer because an exchange of goods was made between you and your custo...
Tue, 25 Jan, 2022 at 6:17 PM
Can customers pay with PTC Points online?
No, a customer can currently redeem PTC Points only in the store itself.
Tue, 25 Jan, 2022 at 6:17 PM
Are there limitations of what goods PTC Points may be redeemed on?
There may be laws limiting the use of PTC Points to purchase certain goods, like alcohol, tobacco, lottery, and pharmaceuticals. The City of Peachtree Corne...
Tue, 25 Jan, 2022 at 6:17 PM
What to do if a customer has a problem paying with PTC Points (technical issues)?
In this case, the customer can reach out to Choose PTC’s support team at PTCrewards@colu.com. 
Tue, 25 Jan, 2022 at 6:18 PM
How do I check my account balance?
Each time a redemption of PTC Points is made in your business, you’ll receive a confirmation email with the amount you’ve received for that transaction and ...
Tue, 25 Jan, 2022 at 6:18 PM
What email will the PTC Points transaction notifications go to?
The confirmation notification will be sent to the email address you have provided us on the application form. For any issues or questions, please send an em...
Tue, 25 Jan, 2022 at 6:18 PM