All redemptions of PTC Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the customer. If your customer wants to return purchased goods and get a refund, you can cancel the transaction, but your customer’s PTC Points will not be returned to their account. Since you will be fully reimbursed for the PTC Points redeemed by the customer, you can choose to refund the customer in dollars. Please note that The City of Peachtree Corners is not responsible for crediting or debiting PTC Points to the customer’s account or yours in connection with such a cancellation.